General Questions
- How can I contact you if I have questions about a product or my order?
- Is it safe to use my credit card online?
- Will you share my e-mail address with outside organizations?
Ordering
- How do I place an order?
- What is the Shopping Cart?
- How do I add additional items to the Shopping Cart?
- How do I remove items from the Shopping Cart?
- Does the subtotal displayed in the Shopping Cart include shipping charges?
- Will I receive confirmation of my online order?
- What if I have a problem while placing an order?
- What if I prefer to place my order through other means?
- Can I place my order by e-mail?
- What methods of payment do you accept?
- Can I pay by check or money order?
- Can I request a print catalog?
Registering
- As a first time user of your shopping cart, how do I register to set up an account?
- I'm a current Foundation Directory Online subscriber. Do I still need to set up an account to make a purchase?
- What are the benefits of registering during the purchasing process?
- On your new customer form, you ask for information "about me." What are the benefits of providing this information?
- How do I change the information in my profile once I have registered?
- What should I do if I misplace my password?
Shipping & Delivery
- How long will it take to receive my order?
- How much do you charge for shipping?
- If I register for a training program, will shipping charges be applied?
- What if the shipping address I want my order sent to is different than my billing address?
- How do I enter a different shipping address when placing an order?
- What should I do if I do not receive my order in the time indicated on your shipping chart?
Returns
- How do I exchange or return an item?
Technical/Product Support
- Do you provide technical assistance and customer support for CD-ROMs or online products purchased?
General Questions
- How can I contact you if I have questions about a product or my order?
If you have any questions, please e-mail us at customerservice@foundationcenter.org or call us toll-free at 1-800-424-9836. Our representatives are available Monday - Friday from 9 a.m. to 5 p.m., Eastern Standard Time.
If you have any questions about our electronic products, you may first want to review our Electronic Products Comparison Chart. Click here to download the chart (.pdf)
- Is it safe to use my credit card online?
Providing you with a secure online shopping experience is important to the Foundation Center. We recognize that security is an essential aspect of any online transaction, and we want to assure you that your credit card and personal information are safeguarded. To protect your credit card transaction, the Foundation Center uses VeriSign, industry-standard encryption software.
- Will you share my e-mail address with outside organizations?
The Foundation Center does not give out, sell, exchange, rent, or market e-mail addresses of its customers to third parties.
Ordering
- How do I place an order?
Once you have chosen the product you wish to purchase, simply click the "Add to Cart" button below the product description and pricing information. Clicking this button will place the item in your shopping cart and take you to your cart. At that point, you can continue shopping or proceed to checkout. When you have finished adding items to your cart and you have made any necessary changes (e.g., changing quantity of items), click the "Checkout" button and follow the directions for completing your transaction.
- What is the Shopping Cart?
Just like a shopping cart in the physical world, the online shopping cart is where you place all the items you would like to buy. Click the "Add to Cart" button for any item you would like to order, and we will place it in your cart for you - and show you a list of everything that's currently in your cart. When you're ready to place your order, just access your Shopping Cart and click the "Checkout" button.
- How do I add additional items to the Shopping Cart?
After ordering your first item, simply click on the link on the shopping cart page that says, "Click here to continue shopping." This will take you back to the Marketplace home page where you may choose new product categories to browse. Once you select your next item, click on "Add to cart" once again. Your subtotal will automatically be recalculated.
- How do I remove items from the Shopping Cart?
Simply check off the box in the "Remove" column in your shopping cart. You may wish to click on the "Recalculate" button to view your new subtotal.
- Does the subtotal displayed in the Shopping Cart include shipping charges?
No, the subtotal only includes the cost of the items in your Shopping Cart. Shipping charges will be applied later on in the transaction.
- Will I receive confirmation of my online order?
Yes. You will receive an e-mail confirmation of your order. A summary of your order is included within the confirmation.
- What if I have a problem while placing an order?
Most online orders go very smoothly; however, if you experience any difficulty or you are not sure about what to do next to complete your order, try beginning at your Shopping Cart by clicking on the 
icon. In most cases, you will get back on track and easily complete your order. If you continue to have difficulty with your order, please contact our customer service department at customerservice@foundationcenter.org or call 1-800-424-9826.
- What if I prefer to place my order through other means?
You have several options: (please note that prepayment is required on all orders)
- Order by phone by calling us toll-free at 1-800-424-9836 to place your order by phone, Monday - Friday, 9 am - 5 pm, Eastern Standard Time.
- Order by fax by printing our Order Form. Be sure to complete the entire form, especially your credit card number, expiration date, signature and daytime phone number. When complete, fax the form to us at 212-807-3691. Click here to download order form (.pdf)
- Order by mail by printing out our Order Form. Be sure to complete the entire form and mail it to the address on the form. Click here to download order form (.pdf)
- Request a copy of our print catalog by sending an e-mail to customerservice@foundationcenter.org. Please be sure to give us your complete mailing address.
- Foundation Center publications and CD-ROMs are sold at our libraries in New York City; Washington, D.C.; Cleveland, OH; and Atlanta, GA. Click here to find the address of the library nearest you.
- Can I place my order by e-mail?
Our site's ordering system is designed to protect the security of your personal information, including your credit card number. Since ordinary e-mail is not secure in the same way, we do not accept orders sent via e-mail. For your security, please do not include your credit card information in any e-mail you send to us.
- What methods of payment do you accept?
For online orders, we accept credit card (Visa, Master Card and American Express) payment only.
To pay by check or money order, download and complete our downloadable order form and mail it to the address on the form. Click here to download order form (.pdf)
- Can I pay by check or money order?
Yes. You must download and complete our downloadable order form and mail it to the address on the form. Click here to download order form (.pdf)
- Can I request a print catalog?
Yes. Please send an e-mail to our customer service department, customerservice@foundationcenter.org, with the full address you would like the catalog sent to.
Registering
- As a first time user of your shopping cart, how do I register to set up an account?
Once you select one or more items to purchase and click on "checkout," you will be prompted to register. Simply follow the directions given and you will have an account set up for future purchases.
- I'm a current Foundation Directory Online subscriber. Do I still need to set up an account to make a purchase?
Yes. You will need to register and set up a separate account to purchase items in our Marketplace. For your convenience, we recommend that you use the same username and password that you currently use for your Foundation Directory Online subscription.
- What are the benefits of registering during the purchasing process?
Registering and setting up an account are required to complete your purchase. For future purchases, you will not have to re-enter your credit card or personal information. You will only be prompted for your username and password.
- On your new customer form, you ask for information "about me." What are the benefits of providing this information?
By taking just a few moments to provide this information, you will be able to take advantage of future enhancements to the Foundation Center's Web site geared toward your area(s) of interest.
- How do I change the information in my profile once I have registered?
If you are not already logged in, log in to your account by clicking on the "Log in" link on the top of the left hand menu. You will be prompted for your user name and password. When you are logged in, click on the "My profile" link on the top of the left hand menu. From there you can edit your profile as well as edit your address and credit card information.
- What should I do if I misplace my password?
You will need to call our customer service department service department at 1-800-424-9836. Our representatives are available Monday - Friday from 9 a.m. to 5 p.m. EST to assist you.
Shipping & Delivery
- How long will it take to receive my order?
The amount of time it will take to receive your order depends on the shipping method you choose. For Regular Delivery, please allow up to 10 days. For Express Delivery, please allow up to 4 days. International delivery times vary widely from country to country; please allow up to 8 weeks for delivery.
Items not yet published will be placed on backorder and will ship as soon as they become available. Please refer to individual product descriptions for publication dates.
- How much do you charge for shipping?
For Regular Delivery, the shipping charges are $7.50 for the first item and $4.00 for each additional item.
For Express Delivery, the shipping charges are $16.00 for the first item and $11.50 for each additional item.
For all International Orders, the shipping charges are $26.00 for the first item and $15.50 for each additional item.
- If I register for a training program, will shipping charges be applied?
No. Shipping charges will not be added to the cost of the training program.
- What if the shipping address I want my order sent to is different than my billing address?
You will have the option to enter a different shipping address than your billing address during the ordering process.
- How do I enter a different shipping address when placing an order?
If you are already a registered user, simply click on the "ship somewhere else" button on the order page and enter a different address.
If you are a new user, you will be prompted for a shipping address. You will be able to ship to a different address than your billing address.
- What should I do if I do not receive my order in the time indicated on your shipping chart?
If you don't receive your order in the time indicated on our shipping chart, please contact our customer service department at customerservice@foundationcenter.org or call us toll-free at 1-800-424-9836. Our representatives are available Monday - Friday from 9 a.m. to 5 p.m., Eastern Standard Time.
Returns
- How do I exchange or return an item?
Please contact our customer service department at customerservice@foundationcenter.org or call us toll-free at 1-800-424-9836. Our representatives are available Monday - Friday from 9 a.m. to 5 p.m., Eastern Standard Time. A representative will assist you.
Technical/Product Support
- Do you provide technical assistance and customer support for CD-ROMs or online products purchased?
Yes. You may call our Electronic Products Hotline at 1-800-478-4661. Our representatives are available Monday - Friday from 9 a.m. to 5 p.m., Eastern Standard Time. In addition, each of our CD-ROMs and online subscription services include an extensive help file, as well as links to answers to customers' frequently asked questions and to customer support via e-mail.
